SupportLogic, the founder of AI in California, has upgraded $ 50 million in Series B funding development strategies to support its management.
The overdraft, led by WestBridge Capital Partners and General Catalyst, brings in a total increase from $ 62 million. Existing vendors for Sierra Ventures and Emergent Ventures were also added and engaged in circles. Sumir Chadha, Co-Founder and Managing Director at WestBridge Capital Partners, commented on the company’s participation by saying:
“We were attracted to the senior SupportLogic customers, all of whom were supportive of their profits. We spend a lot of time and believe that SupportLogic has a unique opportunity to advance the new era of support and service skills, and we see opportunities to grow.”
Founded in 2016 by Krishna Raj Raja, SupportLogic is looking to change the way corporations work with clients by taking advantage of Artificial Intelligence (AI) capabilities to improve communication. Known as one of the 10 Hottest AI Startups of 2021 for CRN Magazine 2021 and “Hot Startup to Watch” in the 2021 Big50 Startup Report, the launch has been growing rapidly over the years due to the addition of leading companies such as Cloudera, Databricks, Fivetran, Khoros, Nutanix, Qlik, and Rubrik.
SupportLogic customers are showing positive results in the fulfillment of its functionality, including a 40% reduction in customer growth and a 60% reduction in time review. Now, SupportLogic is looking to achieve its full potential by focusing on designing a platform to provide its customers with added value. Krishna Raj Raja, Founder and CEO of SupportLogic, said on the issue:
“Improving customer support is critical to financial growth and support, and SupportLogic is the first solution designed for partners and support teams that hinder customer growth and reduce the number of cases to support all services. We will use this money to grow and develop new technologies that increase our value in the market. ”
AI is now widely used in a variety of industries and is used in cases, almost 56% of decision-makers in the ministry are already showing their interest. However, the solution developed by SupportLogic seeks to be reflected in the use of Natural Language Processing (NLP) to obtain information on customer feedback and to use professional knowledge to interpret translation, allowing organizations to do their best. customer service.